1. Netwide Internet is committed to protect all its subscribers’ personal information and we take this very seriously. This policy describes how we collect, use and look after the information you provide us with when you use our online services and when we provide you with our products and services.
2. Information we collect
2.1 We collect all the necessary information from you when you register to become a Netwide Internet customer such as:
2.1.1 personal contact details as well as payment details where necessary;
2.1.2 information collected using “cookies” stored on your device(s) – this allows us to provide you with more tailored information when you return to our site. This technology is not able to identify individual users but simply allows this web site to collect statistics. You can set your browser to alert you when you receive a cookie, to decide whether or not to accept it;
2.1.3 usage data, whether needed for billing purposes or otherwise.
2.2 If you contact us, we may keep record of the correspondence.
2.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
3. Disclosing your information
3.1 Netwide Internet will only release customer information to third parties for the following reasons:
3.1.1 in order to fulfil the customer’s order for goods or services;
3.1.2 installation or maintenance in connection with goods or services we supply to the customer;
3.1.3 in order to comply with any legal or regulatory requirements;
3.1.4 to ICASA (Independent Communications Authority of South Africa) for auditing or reporting purposes or other information required;
3.1.5 in the event that we sell or buy any business or assets, in which case we may disclose customer data to the prospective seller or buyer of such business or assets;
3.1.6 during the process of debt collection;
3.1.7 during the process of auditing Netwide Internet’s accounts.
4.We are not responsible for the privacy practices of any other third party sites to which hyperlinks may have been provided and you agree to exclude Netwide Internet from any liability arising from your access to other sites outside our network.