As an Independent Communications Authority of South Africa (ICASA) license holder, Netwide Internet Code of
Conduct has been developed in line with the guidelines and minimum standards for subscriber charters as published
in the Government Gazette No 30553.
This Code of Conduct serves as a guide for our daily interactions with all our subscribers, reflecting our standard for
proper behaviour and corporate values. Our Code applies to all Netwide Internet employees and involves the

1. Key Commitments
Netwide Internet makes the following key commitments:
1.1 act in a fair, reasonable and responsible manner in all our dealings with our customers and potential
1.2 ensure that all services and products meet the specification contained in Netwide Internet licenses
and in all relevant laws and regulations;
1.3 not unfairly discriminate against or between our customers or potential customers on the basis of
race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
1.4 display utmost courtesy and care when dealing with our customers or potential customers;
1.5 provide our customers or potential customers with information regarding services and pricing;
1.6 upon request, provide our subscribers and potential subscribers with guidance in regard to their
1.7 keep our customers personal information confidential; and
1.8 advise our customers to refer a complaint to the Authority, where Netwide Internet has failed to
resolve the complaint to the satisfaction of our customer.

2. Consumer Rights
Your rights in terms of the services Netwide Internet provides include (without limitation) the right to:
2.1 to be provided with the required service without unfair discrimination;
2.2 choose the services provider of your choice;
2.3 receive a copy of this Code of Conduct
2.4 access and question records and information held by Netwide Internet relating to your relationship
with Netwide Internet;
2.5 the protection of your personal data, which includes the right not to have your personal data sold to
third parties without your permission;
2.6 lodge a complaint;
2.7 redress.

3. Provision of Information
3.1 Information relating to our services and/or products we offer, tariff rates and fees, terms and conditions,
payment policies, billing, complaints handling procedures as well as contact details are available:
3.1.1 on our website,
3.1.2 on application forms;

3.2 Netwide Internet is entitled to perform a credit referencing check or risk assessment process in order to
determine if you will be in a position to meet your obligations under the agreement. You consent to the use of all
information supplied for this purpose.